For Christmas, I bought my very best friend a Bitty Baby.

She sends me pictures of her baby pretty often.
I have noticed that her Bitty has a lazy eye, one does not seem to open completely.I asked her aboutit and she said "It just seems to be set a little different, but I love her just as she is anyhow."

I would really like for her doll to be perfect.Going back and looking at the pictures, it must have been this way from the beginning.I just peeked at her before I wrapped her up for Christmas.I did not notice it then.

So, Would this eye problem be covered under a warranty? I can not find the invoice, would they take the print out of the order summery?

Also, I have never met my best friend, IRL lol, She is in Buffalo.We have been penpals for years.
Would I need to get her to send the doll to me, then I would send it to the company? Or should I send her some money and have her ship the Bitty back to AG? I am having a hard time knowing how to handle it.I may not even be able to convince her to let us fix Bitty, she has grown rather attached to her.

Any ideas, suggestions or advice will be appreciated. Thanks, ~Anna